We're here to help you manage and successfully repay your student loans. How can we help you?
Call: (800) 236-4300
Local/International: (608) 246-1700
Some calls may be monitored or recorded for quality assurance purposes.
Make payments and get automated account information 24/7. Representatives are available during the hours of:
Monday - Friday 7:00 a.m. to 9:00 p.m. Central time
Toll Free: (800) 375-5288
Local/International: (608) 246-1608
PO Box 7860
Madison, WI 53707-7860
At Great Lakes, our goal is to help you successfully repay your student loans, keeping you on a path toward future financial stability.
We encourage you to try to resolve any issues you encounter by contacting a Great Lakes representative first. If you've already done so and are not satisfied with the service you've received, please share your concern with us by filing a formal complaint.
Do not file a formal complaint to dispute a debt or to dispute a credit reporting. In these cases, you must send us a letter that includes identifying information for yourself and the debt you are disputing, along with an explanation of why you think the debt or credit reporting is incorrect. Include any pertinent supporting documentation with your letter.
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